Your privacy is important to Better Lettings. Therefore, we have designed and implemented a privacy policy into our already service driven structure.

Where referred to as “Better Lettings” this privacy policy is referring to Better Lettings of 445 – 447 Cranbrook Road, Ilford, IG2 6EW
“Web Site” is referring to

“Cookies” means a small text file placed on your computer by Better Lettings when you visit our Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.

“Data” means collectively all information that you submit to the Web Site. This includes, but is not limited to; Account details and information submitted using any of our Services.

Appointed Data Protection Officer
The following individual is responsible on behalf of Better Lettings for all matters relating to the General Data protection regulation and for the security of your personal information.

Name: Mr S Ali
Telephone: 0208 554 87490
Address: Better Lettings, 445 – 447 Cranbrook Road, Ilford, Essex, IG2 6EW

What is a privacy notice?
A privacy policy is a statement by Better Lettings to its customers, clients & staff that describes how we collect, use, retain and disclose personal information which we hold. It is sometimes also referred to as a “Privacy Statement” or “Privacy Notice”. This privacy policy is part of our commitment to ensuring that we process your personal information/data fairly and lawfully.

Why issue a privacy policy
Better Lettings recognise and value the importance of protecting personal and confidential information in all that we do and takes care to meet its legal and regulatory duties. This policy is one of the ways in which we can demonstrate our commitment to our values in being transparent and open.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change the privacy notice from time to time by amending this page.

What information we collect and why?
We may ask for or hold personal information about you which will be used to support delivery of services to you and also to ensure that the appropriate high level of service is adhered to.

The information collected may include:
• Your Name
• Contact information such as email addresses and telephone numbers
• Demographic information such as postcode
• Financial information such as credit/debit card numbers;
• An IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)
• A list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected) and Cookie information

Better Lettings will not send information or market services to you that is not relevant to the service of which you have expressed an interest in unless you have otherwise requested that we do so at any prior stage.

Where is your data stored
Your personal data is retained in a secure electronic format and access is strictly restricted to users within our organisation only.

Our use of data
Any personal data that you submit via any digital route such as social media or our web site or provide to Better Lettings will be retained for as long as you use its services and any data submitted via any other form of communication may be retained for a longer period.

Better Lettings will NOT sell your details to any third parties however we may have to share your details with relevant third parties in order to progress any matters on your behalf, Where the service of which you have presented an interest in is as follows, please see all relevant third parties of which we may have to share your details But NEVER for the purposes of marketing;
• Domain Name Services Providers.
• Hosting Providers
• Analytical Services Providers

Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to other third parties.
All of your personal data is stored securely and in accordance with the principals of the General Data Protection regulations.

How long we keep your data for?

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Breaches of Confidentiality

Better Lettings recognises that occasions may arise where individual workers feel they need to breach confidentiality. Confidential or sensitive information relating to an individual may be divulged where there is risk of danger to the individual, a volunteer or employee, or the public at large, or where it is against the law to withhold it. In these circumstances, information may be divulged to external agencies e.g. police or social services on a need to know basis.

Where a staff member feels confidentiality should be breached the following steps will be taken:

The staff member should raise the matter immediately with their Line Manager.

The staff member must discuss with the Line Manager the issues involved in the case and explain why they feel confidentiality should be breached and what would be achieved by breaching confidentiality.

The Line Manager should take a written note of this discussion & Inform the recommender or account.

The Line Manager is responsible for discussing with the worker what options are available in each set of circumstances.

The Line Manager is responsible for making a decision on whether confidentiality should be breached. If the Line Manager decides that confidentiality is to be breached then they should take the following steps:

The Line Manager should contact a Managing Director. The Manager should brief the Managing Director on the full facts of the case, ensuring they do not breach confidentiality in doing so.

The Line Manager should seek authorisation to breach confidentiality from the Managing Director.

If the Managing Director agrees to breach confidentiality, a full written report on the case should be made and any action agreed undertaken.

The Line Manager is responsible for ensuring all activities are actioned.

If the Managing Director does not agree to breach confidentiality then this is the final decision of Better Lettings.

Legislative Framework
Better Lettings will monitor this policy to ensure it meets statutory and legal requirements including the General Data Protection Regulations. Annual training on the policy will include this aspect.

Third Party Payment Systems
Better Lettings may from time to time employ the services of other parties for dealing with matters that may include but are not limited to, payment handling, delivery of services, search engine facilities, advertising and marketing.

Breaches of this policy will be dealt with under the Grievance and/or Disciplinary procedures as appropriate.

Controlling access to your data
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following: use of Data for direct marketing purposes; and
sharing Data with third parties.

Your right to withhold information
You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

You may restrict your internet browser’s use of Cookies.

How you can withdraw your consent?

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at any time by contacting us at

Better Lettings may set and access Cookies on your computer. First-party Cookies that may be placed on your computer are detailed in Schedule 1 and third-party Cookies that may be placed on your computer.

All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.]

Better Lettings has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.
Before the Web Site sets Cookies on your computer, you will be presented with a message requesting your consent to set those Cookies when using any of our websites. None of the Cookies set by the Web Site jeopardises your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. These Cookies are detailed in Schedule 1A. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however, this can be altered. For further details please consult the help menu in your browser.

Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

The Web Site uses the third-party Cookies detailed in Schedule 2 for the purposes described herein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings or via your response to the request for consent.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

Security of your data
Data security is of great importance to Better Lettings and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Access to your own data
You may request from Better Lettings at any stage access to your own data, requesting to know what data the group of businesses holds about you, you may also request and are well within your rights at any stage that Better Lettings amend or remove any personal data held about you by writing to the following address,
Post: Better Lettings, 445 – 447 Cranbrook Road, Ilford, Essex, IG2 6EW.

Better Lettings is committed to ensuring that your privacy is protected. This is our Privacy

When you register with our website, you are required to provide an email address (as a
minimum requirement). We will never spam you or send you unsolicited email.

In order to respond to your further requirements we need to know your name and contact
telephone number. We and our associated companies may also wish to provide you with
information which we think may be of interest to you. If you do not wish to receive this
information you can inform us at

We will not sell, rent, or otherwise provide any information you give to us to any third party
except as necessary to complete the business between us.

By submitting your information you consent to the use of that information as set out in this
Policy. If we change our Privacy Policy we will post the changes on this page, and may place
notices on other pages of the website, so that you may be aware of the information we collect
and how we use it at all times. We may also e-mail you should we make any changes so that
you may consent to our use of your information in that way.